Privacy Policy

Your privacy matters to us. Here's how SmartFlashConnectFlow protects and manages your personal information with complete transparency.

Last Updated: January 15, 2025
This privacy policy is effective as of the date above and governs your use of smartflashconnectflow.com

Information We Collect

When you interact with our intraday trading education platform, we collect several types of information to provide you with personalized learning experiences and maintain our service quality.
Personal identification information including your name, email address, and phone number when you register for our programs
Technical data such as your IP address, browser type, device information, and website navigation patterns
Educational progress data including course completion rates, quiz results, and learning preferences
Communication records from emails, support tickets, and feedback forms you submit to us
Financial information for payment processing, though we don't store complete credit card details on our servers

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience and help us maintain a high-quality educational platform. We believe in using information responsibly and only for legitimate business purposes.
We use your personal information to customize your learning dashboard, send you relevant course updates, process your enrollment in our programs, and provide technical support when needed. Your progress data helps us understand which teaching methods work best and allows us to improve our curriculum accordingly.
For marketing communications, we only contact users who have explicitly opted in to receive promotional emails about new courses or trading education resources. You can unsubscribe from these communications at any time through the links provided in every email.

Data Sharing and Third Parties

SmartFlashConnectFlow operates with a principle of minimal data sharing. We don't sell your personal information to marketing companies or data brokers, and we're selective about the third-party services we work with.
We do share limited information with essential service providers: payment processors handle transaction data securely, email service providers manage our educational newsletters, and analytics tools help us understand website performance. All these partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Important: We may disclose your information if required by Thai law enforcement or regulatory authorities, or to protect the safety and rights of our users and platform.

Your Privacy Rights in Thailand

Under Thailand's Personal Data Protection Act (PDPA), you have specific rights regarding your personal data. We're committed to honoring these rights and making the process straightforward for you.

Access Your Data

Request a copy of all personal information we hold about you, including your learning history and account details.

Correct Information

Update or correct any inaccurate personal information in your account at any time through your user dashboard.

Delete Your Account

Request complete deletion of your account and associated data, subject to legal retention requirements.

Data Portability

Receive your data in a structured, machine-readable format to transfer to another service provider.

Data Security Measures

Protecting your information isn't just a legal requirement for us—it's fundamental to maintaining trust in our educational platform. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.
Our technical security measures include SSL encryption for all data transmission, secure server hosting with regular security updates, encrypted database storage, and multi-factor authentication for administrative access. We also conduct regular security audits and maintain detailed access logs to monitor for any suspicious activity.
Beyond technical measures, we train our staff on data protection best practices and limit access to personal information on a need-to-know basis. Only authorized team members who require access for legitimate business purposes can view your data.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Thai law. Different types of data have different retention periods based on their purpose and legal requirements.
Account information and learning progress: Retained while your account is active plus 3 years after account closure
Payment records: Kept for 7 years as required by Thai accounting and tax regulations
Marketing communications data: Deleted within 30 days of unsubscribing from all lists
Technical logs and analytics: Automatically deleted after 2 years unless needed for security purposes
Support communications: Retained for 2 years to maintain service quality and resolve recurring issues

International Data Transfers

While SmartFlashConnectFlow primarily operates within Thailand, some of our essential service providers are located in other countries. This means your data may be processed or stored outside of Thailand, but always with appropriate safeguards in place.
When we transfer data internationally, we ensure the receiving country has adequate data protection laws or we implement additional contractual protections. Our cloud hosting provider maintains servers in data centers that comply with international security standards, and all data transfers use encrypted connections.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small files help us remember your preferences, analyze website performance, and improve our educational platform.
Essential cookies are necessary for basic website functionality, such as maintaining your login session and remembering your course progress. Analytics cookies help us understand how users navigate our site so we can make improvements. You can control cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify active users via email and post a notice on our website at least 30 days before the changes take effect.
Minor updates, such as clarifying existing practices or correcting typographical errors, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

Contact our Data Protection Officer for any privacy-related inquiries:

Email: info@smartflashconnectflow.com
Phone: +6623880136
Address: Nong Khon Kwang, เมือง Udon Thani 41000, Thailand

We respond to privacy requests within 30 days as required by Thai data protection law.